Privacy Policy

Argent Labs LLC ("Company", "we", "us", or "our") operates this website and provides AI-powered software solutions and services (collectively, the "Services"). This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and protection of personal information when you use our Services and the choices you have associated with that information.

By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms of Service.

1. Information We Collect

Personal Information

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to:

• First and last name
• Email address
• Phone number
• Company/Organization name
• Job title
• Mailing address
• Billing information (processed securely through third-party payment processors)

Usage Data

We automatically collect certain information when you visit, use, or navigate our Services ("Usage Data"). This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type and unique device identifiers
• Operating system
• Referring website addresses
• Pages visited and time spent on pages
• Click-through rates
• Date and time of visits
• General geographic location (country/state level)

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To communicate with you, including customer service and support
• To send you technical notices, updates, security alerts, and administrative messages
• To send promotional communications (with your consent)
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security breaches
• To comply with legal obligations and protect our rights
• To develop new products, services, features, and functionality

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

• Contract: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: You have given us consent to process your information
• Legal Obligations: Processing necessary to comply with law

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our Services (e.g., hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Consent: With your explicit consent

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Account information: For the duration of your account plus 3 years
• Transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you opt-out plus 2 years
• Usage data: 2 years

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are in the EEA, you have the right to:

• Access your personal information
• Rectify inaccurate information
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with supervisory authorities

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Types of cookies we use include:

• Essential Cookies: Required for the operation of our Services
• Analytics Cookies: Help us understand how our Services are used
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to track visitors across websites (only with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality of our Services.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

10. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

11. Children's Privacy

Our Services are not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without parental consent, we will take steps to remove that information from our servers.

12. Do Not Track Signals

We do not currently respond to Do Not Track (DNT) browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through our Services.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Please allow up to 30 days for us to respond to your privacy-related requests.